Customers can exchange if any damaged/wrong/faulty items (apart from sale items) within 7 days of receipt date for an exchange of that item. Any delay will not be entertained and item(s) will be returned back to the customers. There will be no refund once the customer has made a payment.
We take great measures to ensure our product quality but sometimes things go wrong during delivery. Please help us take a photo of your item (the part that is faulty) and include a short description along with your order ID and email email@example.com
We will exchange your item for a new one and we will bear all delivery cost to return the faulty product to us (in the form of cash voucher) and resend the new product to you. In the event your faulty item is out of stock, we will reimburse you monetary refund or replace with another code which has same value of total faulty/damage item received.
Kaili & Co. will only accept items in their original condition. Kaili & Co. will not be responsible for returns that do not reach us and hence, we recommend you insure your parcel for its appropriate value.
We will then ship the correct/non-defect item back to you at no additional cost. We will be responsible for the returning shipping fee and the shipping fee from you to Kaili & Co.